Returns Policy

At Intimissy, we want you to feel confident in your order.

We offer refunds on eligible full-priced items returned within 14 days of delivery, and store credit on eligible items returned within 21 days of delivery.

All returns must be lodged through our Returns Portal or approved by our team before being sent back. Returns sent without prior approval may not be accepted or processed.

Once a return request has been approved, items must be lodged with the return carrier and tracking provided within 5 business days. Returns that are not dispatched within this timeframe may be cancelled and will no longer be eligible for a return.

How to Start a Return

The quickest and easiest way to request a return is through your Intimissy customer account.

1. Click the account/profile icon on our website.

2. Enter the email address used to place your order and select Continue.

3. Check your email for the six-digit verification code sent by our store.

4. Enter the code to access your account (no password is required).

5. Select the order you wish to return.

6. Click Request Return.

7. Select the item(s) you wish to return.

8. Choose your return reason and include any relevant notes, including whether you are requesting a refund, store credit or exchange.

9. Submit your request.

Once your return request has been approved, you will receive an email with instructions on how to return your item.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn, unwashed and unused.

• In its original condition.

• Free from marks, stains, makeup, fake tan, perfume or odour.

• Returned with all original tags attached.

• Returned in the original packaging where possible.

• Accompanied by proof of purchase, such as your order number.

Intimissy reserves the right to refuse any return that does not meet the above conditions. If, upon inspection, a return does not meet our eligibility requirements, it may be sent back to the customer at the customer's expense.

Refunds

Refunds are available on eligible full-priced items returned within 14 days of delivery.

Change-of-mind returns for a refund are subject to an $8 restocking fee, which will be deducted from the total refund amount. This fee does not apply to faulty, damaged or incorrectly supplied items.

Once your return has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary between banks and payment providers. If your refund has not been received after 15 business days, please contact us at ciao@intimissy.com.au.

Store Credit

Store credit is available on eligible items returned within 21 days of delivery.

As a thank you for choosing store credit, approved store credit returns will receive an additional 10% bonus credit to use towards a future Intimissy purchase.

Store credit does not expire and will be issued via email once your return has been received and approved.

Sale items may be returned for store credit only, unless marked as Final Sale.

Exchanges

Exchanges are available where stock is available.

Customers are responsible for the cost of returning the original item to us. Once your return has been been received and approved, Intimissy will cover the shipping cost of your replacement item.

Return Shipping

Customers are responsible for arranging and paying for the return shipping of eligible items.

You may use any postal or courier service of your choice; however, we recommend using Australia Post with tracked postage, as Intimissy cannot accept responsibility for returns that are lost or damaged in transit.

Faulty, Damaged or Incorrect Items

We take great care when preparing every order for dispatch. If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at ciao@intimissy.com.au with your order number and clear photographs of the issue.

Once reviewed, our team will work with you to provide an appropriate resolution in accordance with the Australian Consumer Law. Where an item is confirmed to be faulty, damaged or supplied incorrectly, Intimissy will cover all reasonable return shipping costs.

Non-Returnable Items

For hygiene and final sale reasons, we cannot accept returns for:

• Underwear, briefs and intimate bottoms.

• Swimwear where the hygiene sticker has been removed.

• Bodysuits where the hygiene sticker has been removed.

• Gift cards.

• Items marked as Final Sale.

Please choose carefully when purchasing these items.

Final Sale items cannot be returned for a refund, exchange or store credit unless required under Australian Consumer Law.

Important Information

• Returns must be lodged within the applicable return period, calculated from the date your order is delivered.

• Items must not be returned until your return request has been approved.

• Intimissy is not responsible for non-Intimissy items returned to us in error.

• Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

EU Consumer Rights

If you are a consumer located in the European Union or European Economic Area, you are entitled to the benefit of any mandatory consumer protection laws applicable in your country of residence.

Nothing in this policy limits or excludes your rights under applicable EU consumer law, including the EU Consumer Rights Directive 2011/83/EU.

EU & EEA Customers — Right of Withdrawal

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please notify us at ciao@intimissy.com.au within the 14-day period.

Once we receive your withdrawal notice, we will refund the full purchase price, including the original standard shipping charge, within 14 days using the same payment method used for your purchase.

Customers are responsible for the cost of returning the item(s) to us.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. This includes underwear, briefs and swimwear where the hygiene sticker has been removed, and bodysuits where the hygiene sticker has been removed.

This right is in addition to, and does not affect, your statutory rights under applicable EU consumer law.